Terms Of Service

Welcome to Custom Inlyne! These Terms of Service govern your use of the Custom Inlyne website (the "Site") and the services available on or at the Site (taken together with the Site, the "Service"). The Service is owned and operated by Custom Inlyne, a company based in Portugal ("Custom Inlyne"). Custom Inlyne creates and sells customized one line art products, such as posters and apparel ("Products"), directly to customers ("Customers"). By using our Service, you agree to be bound by these Terms. If you do not agree to this Agreement, do not use the Site.

1. Customers

1.1 The Customer certifies to Custom Inlyne that if the Customer is an individual (i.e., not a corporation), they are at least 18 years of age. The Customer also certifies that they are legally permitted to use the Service and take full responsibility for their selection and use of the Service. This Agreement is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.

2. Modifications

2.1 Custom Inlyne reserves the right, at its discretion, to modify these Terms, fees, charges, and policies at any time. The User is responsible for reviewing and familiarizing themselves with any such modifications. Continued use of the Service by the User following such changes constitutes the User's acceptance of the modified Terms.

3. Responsibility of Site Customers and Visitors

3.1 Violation of any articles of this Agreement or other rules may result in the prohibition of the User’s access to the Site.

3.2 Without limiting other remedies, we may limit, suspend, or terminate our Service, prohibit access to our Site, delay or remove hosted content, and take technical and legal steps to prevent Users from accessing the Site if we believe they are causing issues, creating legal risks, or acting inconsistently with the spirit of our policies. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods.

4. Payments and Fees

4.1 Custom Inlyne may save the Customer's credit or debit card information and use it for all future shipments and charges, which will automatically be charged to the saved card unless the Customer notifies Custom Inlyne through the Site. When you order a Product, you will be charged the then-current fees, which we may change from time to time (such as when we have holiday sales or offer you a discount on the base product price). We may choose to temporarily change the fees for our Products.

4.2 By placing an order through the Site, you confirm that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder's express permission to utilize the card to effect payment.

4.3 We may refuse to process a transaction for any reason or refuse Service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.

4.4 Unless otherwise stated, all fees and payments are quoted in Euros (€). The User is responsible for paying all fees, payments, and applicable taxes associated with our Site and Products. After receiving your order, you will receive an email from us confirming the details, description, and price for the Products ordered together with some information on your rights to return your goods.

4.5 Payment of the total price plus delivery must be made in full before dispatch of your Products.

5. Shipping, Returns, and Right of Withdrawal

5.1 Once the order is placed, it is not possible to edit or cancel it. If you want to change some parameters, customer address, etc., please contact us as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Customer's account for Products claimed as damaged or not received are subject to Custom Inlyne's investigation and discretion.

5.2 If your order hasn't been printed but we have already started working on it, it is not possible to make a full refund since you will be charged €35 per design (price of a digital-only design). Please note that the extra "First in Line" service is non-refundable.

5.3 If your order has been printed, it is not possible to issue a refund.

5.4 If your order includes a digital product and it has been delivered to you by email, it is not possible to issue a refund for this product.

5.5 Custom Inlyne will review the replacement of Products or refund requests within 14 days of the placed order. If a Product is damaged or subject to a print error, Custom Inlyne will replace the erroneous Product with a new one. The replacement Product will match the one originally purchased; modifications by the customer are not permitted. To initiate a refund process based on the mentioned reasons, contact custominlyne@gmail.com. Refund requests will be processed within 5 working days. For the sake of clarity, Custom Inlyne is not responsible for situations where the customer has provided incorrect information, such as an incorrect customer name or address. In such cases, an additional payment may be required.

5.6 Due to the customization of the product, there is no right of withdrawal once the order has been placed.

6. Description of Products

6.1 Whilst many component parts of our Products are standard, all Products available for purchase are described on their specific design page on our Site. We always try to represent each design as accurately as possible.

6.2 We have a policy of continuous Product development so we can provide you with what we consider the best design combined with the best performance and thus reserve the right to amend the specifications of Products, their price, and packaging without prior notice. Before ordering, we thus invite you to have a close look at the Product description and design.

6.3 We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot guarantee that colors and details in website images are 100% accurate representations of the Product.

7. Purchase of Products

7.1 Your order represents an offer to purchase a Product, which is accepted by us once we have sent you an email order confirmation. Any Product on the same order that has not been confirmed in an order confirmation email does not form part of that contract.

7.2 Custom Inlyne shall under no circumstances be held liable for any special losses due to specific circumstances of the User and/or Customer, indirect or consequential losses, or wasted expenditure.

7.3 Orders are placed and received exclusively via the Site. Before ordering from us, it is the Customer's responsibility to check and confirm the ability to receive the Products. Providing the correct Customer name, delivery address, postal code, phone number, and email address is essential to ensure successful delivery.

7.4 All information requested on the checkout page must be filled in precisely and accurately. Custom Inlyne will not be responsible for missed deliveries due to incorrect shipping details or an invalid phone number. If you need to change the delivery address, update a phone number, or make any other modifications, please contact custominlyne@gmail.com as soon as possible.

8. Delivery

8.1 Custom Inlyne delivers to customers worldwide. Delivery costs are the responsibility of the Customer and are additional to the Product price. Costs may vary depending on location, type of Product, and any additional fees for remote or hard-to-access areas. Standard delivery charges are displayed at checkout, but we reserve the right to inform you of any additional charges that may apply.

8.2 We do our best to ensure timely delivery; however, we cannot guarantee exact delivery dates. Estimated delivery times displayed on the Site are only approximations and may vary. Ownership of the Products passes to the Customer once full payment, including delivery fees, has been received.

9. Release

9.1 You agree to release Custom Inlyne, including its employees, agents, and affiliates, from any claims, demands, and damages (whether actual or consequential) arising out of or in connection with any disputes related to our Service. Custom Inlyne is not responsible for any expected benefits from collaborations, partnerships, or promotional arrangements that do not materialize as anticipated. We do not guarantee the fulfillment of any advertised collaborations and shall not be held liable for any losses resulting from such expectations.

10. Personal Data and Cookies

10.1 By accepting this Agreement, the Customer consents to the use of cookies on our website. Additionally, the Customer agrees that Custom Inlyne will store and use relevant personal data to fulfill the delivery of the Product.

10.2 We use real customer products to showcase real-life results with the highest possible accuracy. This is crucial for our store, as many customers hesitate to purchase if they do not have photos to compare with the artwork.

That being said, we store, share, and use our customers' designs and photos for advertising purposes. However, if a customer requests us not to, we will delete their photos after the order is shipped. No other personal information will be used in advertisements.

10.3 Additionally, you agree to our Messaging Terms
(Custom Inlyne Messaging Terms & Conditions) and Messaging Privacy Policy
(Custom Inlyne Messaging Service Privacy Policy).

11. Indemnity

11.1 You agree to indemnify and hold Custom Inlyne (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claims or demands, including reasonable attorney fees, made by any third party due to or arising from your breach of this Agreement, or your violation of any law or the rights of a third party.

12. Law and Jurisdiction

12.1 If a dispute arises between you and Custom Inlyne, we strongly encourage you to contact us directly first to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

12.2 Contracts for the purchase of Products through our Site, and any dispute or claim arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes or claims), must be resolved by a court located in Portugal.

12.3 Any dispute or claim arising out of or in connection with this Agreement or its formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Portugal.

13. General

13.1 No agency, partnership, joint venture, employee-employer, franchisor-franchisee relationship, or similar relationship is intended or created by this Agreement.

13.2 You acknowledge that you have all necessary permissions to provide us with the Customer’s personal data in order to fulfill this Agreement.

13.3 If any provision of this Agreement is found to be invalid or unenforceable, that provision will be removed, and the remaining provisions will remain in effect. We may assign this Agreement at our sole discretion with notice to you. Headings are for reference purposes only and do not limit the scope or extent of any section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee that we will take action against all breaches of this Agreement.

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14. Contact Information

14.1 Questions about the Terms of Service should be sent to us at custominlyne@gmail.com.