Privacy Policy

Custom Inlyne (also referred to as "we", "us") in this document is deeply committed to protecting and caring for the data of our users and customers. We strive to comply with the highest standards in data protection and privacy, and we enforce all applicable necessary laws and restrictions.

By using our website, service, and/or purchasing our products, you accept this Privacy Policy. Should you not agree with this policy, do not use our products or services.

This policy applies to all data that Custom Inlyne processes during the provision of our services.

Use of Cookies

Like most websites, we use "cookies". A cookie is a small file stored on your computer (by your browser) that holds text-based values. The information stored in these files is used to provide a good, persistent customer experience, such as not showing "welcome" messages each time you use the site, storing items in your shopping cart, and remembering your language or currency preferences. The lifespan of these files is set depending on their purpose.

You can disable cookies in your browser settings to prevent them from being used.

Our website will still be usable without cookies, but it will negatively affect the user experience.

Automatic Data Collection

When using this website, we collect information about the usage of our services with the goal of improving the overall user experience and providing relevant marketing information. This data is stored in an anonymized state, meaning it is not linked to any personal identifiable information.

Example of What Is Being Stored:

• Information regarding your browser and type of device.
• Your location when using our services.
• How you interact with our services, what content you see, and when.
• Information regarding your internet service provider.

The Purpose of Collecting Such Information

The purpose of collecting this information is to provide us with real-life usage statistics that help improve content, security, and the overall experience for existing or potential customers.

It’s important to note that while it is technically possible to use an IP address to identify an individual, this is generally limited to governments and law enforcement authorities.

Data Shared with Third Parties

We will never sell, lease, or rent your data. We may only disclose anonymized data to third parties in the circumstances stated below, with the purpose of pursuing our legitimate interests in maintaining and developing our business.

Google (Analytics and Tag Manager)

On our behalf, Google stores and processes anonymized data regarding your usage of our services. The nature of this data includes, but is not limited to, the pages you visit, where you are using our services from, and what device you are using.

You may withdraw your consent (opt-out) at any time and prevent data from being stored by installing the browser plugins provided by Google for this purpose.

Google

Google may store the information collected on servers located outside of the European Union. Google is certified and compliant with all necessary requirements under the EU-US Privacy Shield framework and ensures highly sufficient security for handling and storing data of this type.

Facebook

We use Facebook for behavior and targeted marketing as part of our legitimate interest in maintaining and developing our business. Facebook collects information regarding your usage of our services via a tracking pixel on our behalf.

You may withdraw your consent (opt-out) at any time by changing your preferences on your Facebook profile for this purpose, preventing data from being stored.

Facebook may store this information on servers located outside of the European Union. Facebook is required to be certified and compliant with the EU-US Privacy Shield framework and maintains a high level of security for handling and storing this type of data.

Pinterest

We use Pinterest for behavior and targeted marketing as part of our legitimate interest in maintaining and developing our business. Pinterest collects information regarding your usage of our services via a tracking pixel on our behalf.

You may withdraw your consent (opt-out) at any time by changing your preferences on your Pinterest profile for this purpose, preventing data from being stored.

Manually Provided Personal Data

When you create an account, make a purchase, request information, or otherwise interact with us, we may ask for information to fulfill your request. Custom Inlyne processes personal data to perform our contractual obligations and to comply with legal obligations. Furthermore, we process personal data to pursue our legitimate interest in maintaining and developing our business.

Example of what we may ask for:

• Your name.
• Your email address.
• Your street address and phone number.
• In specific cases, usernames and passwords, feedback, age, gender, and language preferences.

We advertise using photos from real customers to showcase real-life results with the highest accuracy possible. This is crucial for our store, as many customers hesitate to purchase if they don’t have photos to compare with the artwork.

With that being said, we store, share, and advertise designs and photos from our customers. However, if a customer requests us not to use their images when placing the order, we will delete them after shipping the order. No other personal information will ever be shown in advertisements.

Data Processing for Payments

A key part of the services provided by Custom Inlyne is enabling you to purchase our goods and services. We do this through partners that we have rigorously evaluated in terms of security and compliance.

Custom Inlyne will never store or process information such as, but not limited to, credit card numbers or bank accounts. Any such information entered on our website or as part of our services is only processed by the payment gateway.

Legitimate Grounds for Processing Personal Data

• Providing Products and Services – We may use your personal data to provide you with our services and to ship and deliver products you have requested or ordered. This also includes processing your requests or any other necessary actions to perform the contract between you and us, ensuring the functionality and security of our services and correct delivery, identifying you, as well as preventing and investigating fraud and other forms of misuse.

• Communication – We may use your personal data to communicate with you, for example, to inform you that our services have changed, to send you critical alerts, and other such notices relating to our services and products. We may also contact you for sales-related purposes.

• Marketing - Advertising and Making Recommendations – With your consent, by accepting our terms and policies, or when otherwise allowed, we may contact you to inform you of new products, services, or promotions we may offer and to conduct market research. We may also use your personal data to personalize our offerings and provide you with more relevant services, displaying customized content and advertising within our services. This may also include displaying third-party content.

Sharing Personal Data
We will never sell, lease, or rent your personal data and may only disclose your personal data to third parties in the circumstances stated below.

• Mandatory Disclosures
  We may access, disclose, and preserve your personal data when we have a good faith belief that doing so is necessary to:

  1. Comply with applicable law or respond to valid legal processes from competent authorities, including law enforcement or other government agencies;
  2. Protect our customers (e.g., from spam, fraud, or preventing serious injury or loss of life);
  3. Operate and maintain the security of our services, including preventing or stopping an attack on our computer systems or networks; or
  4. Protect the rights or property of Custom Inlyne, including enforcing the terms governing the use of our services, potentially in cooperation with law enforcement agencies.

• Mergers and Acquisitions
  If Custom Inlyne is involved in a merger, acquisition, or asset sale, we may transfer personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data.

• Your Consent and Social Sharing Services
  We may share your personal data if we have your consent to do so, or if you have specifically requested this.

Your Rights Regarding Personal Data

• Right to Erasure of Personal Data
  Under the General Data Protection Regulation (GDPR), individuals have the right to request the erasure of their personal data, also known as the right "to be forgotten." This right can be exercised if you wish to have all information removed that is not required by other applicable laws or regulations. Examples of such information include, but are not limited to, data related to financial transactions and order information.
  Upon request, we will remove the applicable information within a reasonable time and manner.
  You may exercise this right at any time using the tools and services provided by our partners, including "unsubscribe" links. For further questions, please contact our DPO (Data Protection Officer).

• Right to Access Personal Data and Portability
  Individuals have the right to request all records of personal data that we currently store, provided in a commonly used and machine-readable format. For more information, please contact our DPO (Data Protection Officer).

Individuals' Right to Rectification of Personal Data
Upon request, individuals have the right to submit corrections to the personal information we store about them. If necessary, we will update and correct the records within a reasonable time frame. For any inquiries, please contact our DPO (Data Protection Officer).

Safeguarding Personal Data
We store and process personal data on third-party service providers' servers ("Data Hosting Providers") that have state-of-the-art security measures and comply with applicable laws and restrictions. These servers are located within the European Union and/or the United States of America.
We have strict internal policies and guidelines to address privacy and security matters, including proactive and reactive risk management, security, privacy engineering, and assessments. We take appropriate steps to address the risk of data loss and other potential risks related to the processing and nature of the data we protect. Access to our databases containing personal data is limited to authorized personnel with a justified need to access such information.

International Transfer of Personal Data
By using our services, you consent to the storage, processing, and transfer of your personal data, which we collect, outside of your country of residence to the countries where our Data Hosting Providers' servers are located.

International Data Transfers
In some instances, you may use our services in a country different from where the Data Hosting Providers' servers are located. As a result, your personal data may be transferred across international borders outside the country where you use our services, including from countries outside the European Economic Area (EEA). In such cases, we ensure that there is a legal basis for the transfer and that adequate protection for your personal data is provided as required by applicable law. This may include using standard agreements approved by relevant authorities (where necessary) and enforcing appropriate technical and organizational information security measures.

Storage Period
We do not store personal data longer than legally permitted or necessary for providing our services. The storage period depends on the nature of the information and the purposes of processing. The maximum period may therefore vary depending on the specific use.

Additionally, you agree to our Messaging Terms (Custom Inlyne Messaging Terms & Conditions) and Messaging Privacy Policy (Custom Inlyne Messaging Service Privacy Policy)