🥳 WE OFFER UNLIMITED REVISIONS!

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FAQ's

Design Process

Design Process

How does it work?
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Place Your Order: Once you place your order, our talented designers get to work, transforming your treasured photos into a unique piece of art.

Art Preview (1-4 days): In just a few days, you'll receive a preview delivered to your inbox. We’ll only proceed once you love it and once you’re completely satisfied!

Unlimited Revisions: Your happiness is our priority. Feel free to request as many revisions as needed to make your design just right and perfect.

Production (1-3 days): Once approved, your order is produced locally and quickly prepared for the next steps.

Final Touch & Shipping: Once your design is approved, your order will be locally produced and swiftly moved to the next stage.

Need it sooner? Take advantage of our First In Line service to accelerate the design process, and choose Express or Priority shipping at checkout for faster delivery.

What's the Turnaround Time?
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Design Preview (1-4 days): Once you place your order, you’ll receive a preview directly in your inbox within 1 to 4 days.

Production (1-3 days): After approval, the production process is completed within 1 to 3 days.

Shipping (1-4 days): Once production is finished, your order is carefully packaged and shipped. Delivery usually takes 1 to 4 days, with expedited options available at checkout.

Want it faster? Use our First In Line service to speed up the design process, and select Express or Priority shipping at checkout for a quicker delivery.

All timeframes refer to business days.

Can I see the design before purchasing?
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Due to the handmade nature of our work, we don't provide previews before an order is placed. However, we offer unlimited revisions and only ship once you've fully approved the design, ensuring it meets your expectations 100%.

Need help selecting the perfect photo? We're happy to assist! Just reach out to us at custominlyne@gmail.com

Do you only draw pets?
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No, we design much more! Our talented team has created custom artwork featuring couples, families, pets, cars, logos, landscapes, and more. If you have a special request, feel free to contact us at custominlyne@gmail.com - we're always excited to bring your unique vision to life.

Can you embroider in multiple colors?
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Each product is embroidered with a single thread color. Unfortunately, we cannot embroider in multiple colors at this time.

Shipping & Payment

What are the shipping times and prices?
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I ORDERED MULTIPLE PRODUCTS, WILL THEY ARRIVE TOGETHER?
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DO YOU SHIP WORLDWIDE?
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WHICH PAYMENT METHODS DO YOU ACCEPT?
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WHAT'S THE CURRENCY USED AT CHECKOUT?
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Returns & Refunds Returns & Refunds Returns & Refunds Returns & Refunds

Returns & Refunds

DO YOU OFFER REFUNDS?
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WHAT IF I DON'T LIKE THE DESIGN?
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CUSTOMER SUPPORT

HOW CAN I CONTACT CUSTOMER SUPPORT?
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WHERE CAN I CONTACT YOU?
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HOW LONG DO I HAVE TO WAIT FOR A REPLY TO MY EMAIL?
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NO EMAILS AFTER MY ORDER - WHAT SHOULD I DO?
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